Refund Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll do our best to make it right.

Damaged or Defective Items

If your item arrives damaged, defective, or not working as described, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or a short video showing the problem

Depending on the situation, we may offer a replacement, partial refund, full refund, or another appropriate solution.

Refunds

Refunds are reviewed on a case-by-case basis and may depend on the type of product and the reason for the refund.

If a refund is approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Items That Are Not Defective

For items that are not defective or damaged, refunds or returns may be available depending on the product. Certain products may not be eligible for a return due to their nature, condition, or shipping requirements.

Please contact us before sending anything back. Unauthorized returns may not be accepted.

Incorrect or Missing Items

If you receive the wrong item or your order is missing an item, please contact us within 7 days of delivery so we can review the issue and determine the appropriate solution.

Order Issues

If there is a problem with your order, please contact us as soon as possible. We may request photos, videos, or other information to help us verify the issue.

Contact: support@shopsnugs.com

We reserve the right to review refund and replacement requests individually and determine the appropriate resolution based on the circumstances of each case.